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FAQs

Frequently Asked Questions Topics:

  • If we use the same photocopies of songs that we copied in a previous license period, do I need to report them again?

    No. You need only report each time a song is reproduced.

  • My Verification email didn’t arrive

    You will be sent a verification email when you create your User Account with a link that you must click within 24 hours to complete the sign-up process. If you haven’t received this email it’s likely that it got caught in your junk mail filter, so please check there first. Then, if you still haven’t received it, please contact Customer Support or call CCLI at 1-800-234-2446 x3

  • Why is the Online Reporting website so slow?

    The Online Reporting site is responsive to different screen sizes, such as tablets and smartphones and should run at a satisfactory speed on most devices. However, as with any website there are a number of reasons why the site might run slowly, including the time of day, processor speed of your computer/device and the strength of the internet connection. If the site is running slowly, try again at another time, use a different device or check the strength of the network you’re connected to. If you’re still experiencing problems, please let us know.

  • A song we reproduced doesn't come up in the search results. Why can't I find it?

    If a song is covered by the CCLI Copyright License, it is called Authorized. There are a small number of popular and regularly sung songs which are not covered by the CCLI Copyright Licenses and these are referred to as Unauthorized. The Online Reporting website features all songs authorized under the Copyright License. If you can’t find the song you wish to report, it could mean a couple different things. The song information may not yet be submitted to CCLI by the publisher, or it may mean that you have reproduced an unauthorized song. In each case there is no need for you to report any activity. Please note, however, that permission to reproduce unauthorized songs must be obtained directly from the publisher.

  • Why does my search return so many results and how do I know I've selected the right song from the list?

    Unfortunately, songwriters don’t always choose unique titles for their songs, and there can often be several versions/arrangements of the same song by different authors. This can cause some challenges when trying to report a specific song. The ‘Best Match’ feature is there to help, showing the most common titles first. If you find multiple results with that same song title, please check the names of the authors and copyright information to determine which song you need to report against.

    TIP: If you click on a song title in the list of search results it will display further information about that song including the author, catalogue and copyright details, lyric preview and often a sound sample too.

  • How do I find more help?

    There’s lots of help available. A comprehensive help-guide is available by clicking Help within the Online Reporting website.

  • The person set up as our Account Administrator has left. How do I change this?

    Only the Administrator can add or remove users and change who the Account Administrator is. If this person is no longer around, please contact Customer Support or call us at 1-800-234-2446 x3.

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